1. How much does shipping cost?
Shipping cost varies and depends on the product you have ordered and the location where you have it shipped. If you want more information on freight/shipment charges, contact us to get a detailed quote. However, we keep it simple for you and shipping is included on most items.
2. How much will delivery cost?
Just like shipping, delivery charges depend on the location as well. If you want to pick up your order from the Central California warehouse, your delivery charges will be waived. Feel free to contact us for more information.
3. Do you provide Shipping Insurance?
4. How does your Shipping Insurance work?
All our products come with a declared value for Shipping Insurance to protect them against loss/damages. You need to inform us within 24 hours if you receive a damaged package. Once you do that, we will promptly contact the shipping company to contact you with instructions so that they can come by and review or pick the damaged item.
5. Do I get a replacement for damaged goods?
Yes, if your item is covered by shipping insurance and you’ve spoken with our shipping carrier, we will simultaneously work to get you a replacement ASAP. In every case, please let us know about any damaged orders within 24 hours of receipt because beyond that we will not be able to accept those items or offer exchanges.
Oversized or overweight packages might carry some extra cost – feel free to check with us.
7. When does the shipping on my order kick-off?
We ship items within 48-72 hours of the order is verified and the payment is made in full.
8. What shipping options do I have?
We offer these two kinds of shipping options for our products.
– Standard Ground: Any small furniture items will be shipped through ground parcel services like UPS and FedEx Ground
– Standard Freight: On the other hand, large items go through a Freight Company (1-man driver).
**All standard deliveries are curbside drop-offs.**
In both these options, the shippers will not open or dispose off any packaging material for you. They also won’t help you out with any kind of installation or assembly of these items.
Sure, we’ve got you. For an additional cost, we offer a professional 2-person delivery team who will not only move your ordered furniture into your home or office but will even help you with set up and packaging removal. The White Glove delivery service will allow you to arrange a delivery on weekdays between 8:00 AM to 5:00 PM. White Glove services might take longer to arrive at your doorstep.
10. What happens if I’m not home for the delivery?
If you’re unable to be there at the time of delivery, all undeliverable packages will be stored locally – the expense of which will be borne by you. If there are no local storage facilities available, goods might be shipped back to the supplier. This will also lead to you being charged with return shipping charges, insurance, and restocking fees.