Frequently Asked Questions
A lot of our furniture items (especially cubicles and pre-owned furniture) are customizable because we want them to suit your needs. This means their pricing will depend on their configuration, layout, etc. which is why the price will not appear or show up as $0.00 – the actual price will be emailed or phoned to you once we’ve reviewed the specifics.
Yes, of course. Our team would be happy to install the furniture that you’ve ordered. Call or email us for a quote.
Yes, you can, 2 day cancellation on special orders 1 day for in stock items. Just give us a call or send us an email
Curbside or Dock Shipping is included for most items. Shipping is NOT included with the Pre-Owned Products
WE STRONGLY ADVISE THAT YOU INSPECT THE GOODS WHILE THE DELIVERY SERVICE REPRESENTATIVE IS STILL PRESENT If you are unable to inspect the goods while the representative is still present -please mark the freight bill as follows: Unable to inspect on delivery and please keep all packaging materials until you have had time to inspect the goods. Note however that failure to examine the goods while the represnetative is still present is likely to make subsequent claims more complex and possibly more difficult! It is a good idea to document any problems with a digital camera if possible.
In the unlikely event you see visible damage to the cartons or the product, you can choose to (1) Keep the product and file a claim (ask for a claim form from the driver), or (2) Refuse the product and have it sent back. Do not sign the freight bill, instead mark it – damaged goods – please return to sender.
All of our shipments are insured for their full value - the purchaser will incur no charge for returning damaged goods in this manner. Either way, contact us immediately to inform us of the situation, so that we can arrange a resolution as soon as possible.
In the event that damage is not noticed while the shipping service representative is still present, the purchaser has 2 WORKING DAYS TO NOTIFY US OF A PROBLEM and inform us they want to return the item. Having notified us of this wish, the purchaser now has THIRTY DAYS (including weekend days) FOR RETURN SHIPPING OF THE ITEM. REMEMBER: RETURNS MUST BE IN THEIR ORIGINAL PACKAGING.
NOTE: The goods must have been received by us within this 30 day period. We are unable to accept damaged returns which have not been shipped back within this period of grace. After this 30 day period we are unable to accept damaged returns.
If the damage is a manufactures defect the item will be replaced in a timely manner
Sure, we’ve got you. For an additional cost, we offer a professional 2-person delivery team who will not only move your ordered furniture into your home or office but will even help you with set up and packaging removal. The White Glove delivery service will allow you to arrange a delivery on weekdays between 8:00 AM to 5:00 PM. White Glove services might take longer to arrive at your doorstep.
If you’re unable to be there at the time of delivery, all undeliverable packages will be stored locally – the expense of which will be borne by you. If there are no local storage facilities available, goods might be shipped back to the supplier. This will also lead to you being charged with return shipping charges, insurance, and restocking fees.
Before the world realized the power of going ‘green’, Global Concepts took on the challenge of doing business in the most environmentally friendly ways possible. We’ve always viewed sustainability as a responsibility and not a fad.
We started out by selling pre-owned and refurbished furniture and cubicles which directly translated to saving over 3 million pounds from landfills every year. We also went the extra mile by becoming the first-ever Furniture Dealership to be certified by the Monterey Bay Area Green Business Program. This took a long-term commitment to being green as this certification demands participants to be in compliance with strict regulations and meet program standards for conserving resources, preventing pollution, and minimizing waste. Our goal to be environmentally friendly starts with our manufacturers. We work with manufacturers who continually strive to meet or exceed the minimum standards for GREENGUARD Indoor Air Quality Certification (low chemical emissions). Likewise, Global Concepts also works with suppliers that currently recycle 85% to 95% of all waste products including paper, cardboard, glass, aluminum, and other metals which means our choice to be environmentally conscious flows seamlessly through our corporate culture.
Return Policy:
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should ship your product to:109 Lee Road., Watsonville, CA 95076.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.
Need help?
Contact us athelp@globalc.comfor questions related to refunds and returns.
