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HELP WITH OFFICE FURNITURE SHOPPING |
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What is the ordering process?
What are your payment options?
What about taxes?
How long will it take to receive my product(s) ordered?
How can I be sure you have an item in stock when I place an order?
What about warranty?
Why are some items shown with a price of $0.00?
What Is The Ordering Process ?
Ordering with Global Concepts is not much different then being at our
furniture store personally! The exceptional service you will receive from
.. is designed to help you get the finest affordable furniture
for your needs.
There are two things that make our e-commerce website different then
many e-commerce shopping cart websites:
1. Some of our products (especially cubicles and Pre-Owned Furniture) vary
greatly in price depending on configuration, layout, quantity etc. Because of this
the price will show as $0.00 and the price will be
emailed or phoned to you once we have determined more specifics of what you want and need.
The order process from there will be manual via email and phone.
2. Some items have multiple products per page. Because of this
the price will show as $0.00 and a price will be
emailed or phoned to you once we have determined the items, quantities and options of what
you want to order.
The order process from there will be manual via email and phone.
At Global Concepts we believe personal service is
important.
For such $0.00 products you will be directed to a Quote Form.
We respond to quote forms usually within a day and we can provide
you with the full price including shipping and taxes as well as be
able to answer any questions that you may have. To obtain a quote
faster, you can also call 831.768.9000 Ext.104
Mon-Fri.8:30AM-4:30PM PST.
For most products we sell the shopping cart system will work. To place an order
browse our website and click the "add to cart" button. This will add
the product to your virtual shopping cart. You can view your
shopping cart at anytime by clicking the "VIEW CART" link at the top
right of the site. From there you can view/change/remove products
from your shopping cart. When you have everything you need in your
shopping cart, click the "SECURE CHECKOUT" button located on the
View Cart page and follow the instructions. When we receive an order
request we will check the availability, and email you the details.
For all orders received, we will contact you by
email/phone to discuss the approximate date of arrival.
The whole process is designed to maintain the one-to-one personal
service that each of our customers have come to rely on when they visit our
retail store!
Worry and risk free ordering with ..!
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What are your payment options?
Your security and privacy are very important to us. We
accept payment by the following methods:
- Visa or Mastercard via secured phone or fax (Please fill out out
Credit Card Authorization Form).
- PayPal for PayPal members: If you have a paypal account you can
pay us directly via the PayPal service during checkout. PayPal
payments should be sent to sales@... For details,
visit http://www.paypal.com. NOTE: We require that we will be
eligible for PayPal's payment protection plan. Please make sure
all your information with paypal is up-to-date.
- Bank Certified Check or Money Order: Products will be shipped
once we receive the check or money order.
- Bank Wire Transfer for large transactions. ($10,000+)
Your credit card will be charged soon after you place your order.
Your order will not process until your check has cleared.
Our Prepay Policy is designed to protect us from fraudulent orders.
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What about taxes?
Sales tax is charged to California residents only.
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How long will it take to receive my product(s) ordered?
How can I be sure you have an item in stock when I place an order?
For all orders we check availability of our stock and if the item
is not in stock, we then contact our supplier. We will contact you to let you know
availability and estimated delivery times.
Many items note if they are special order items along with an Estimated Lead Time
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What about warranty?
Most products are warranted against manufacturing defects for one year from date of purchase.
This warranty does not cover abuse or wear from normal usage. At our option, we will replace
or repair the defective component or unit. In the event the product is no longer available,
we reserve the option to replace the product with equal merchandise.
Others products have a longer warranty. The details of each warranty can change depending on
the manufacture.
Pre-Owned Furniture has a warranty of 30 days.
If you have questions regarding the warranty on a specific products,
please contact us.
PLEASE NOTE: WARRANTY CLAIMS DO NOT INCLUDE SHIPPING CHARGES OF ANY
KIND. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PAY FOR SHIPPING
WHEN CLAIMING WARRANTY, EITHER DIRECTLY WITH THE MANUFACTURER, OR
THROUGH GLOBAL CONCEPTS.
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Why are some products ZERO ($0.00) priced on our website?
1. Some of our products (especially cubicles and Pre-Owned Furniture) vary
greatly in price depending on configuration, layout, quantity etc. Because of this
the price will show as $0.00 and the price will be
emailed or phoned to you once we have determined more specifics of what you want and need.
The order process from there will be manual via email and phone.
2. Some items have multiple products per page. Because of this
the price will show as $0.00 and a price will be
emailed or phoned to you once we have determined the items, quantities and options of what
you want to order.
The order process from there will be manual via email and phone.
For such $0.00 products you will be directed to a Quote Form.
We respond to quote forms usually within a day and we can provide
you with the full price including shipping and taxes as well as be
able to answer any questions that you may have. To obtain a quote
faster, you can also call 831.768.9000 Ext.104
Mon-Fri.8:30AM-4:30PM PST.
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