||OFFICE FURNITURE SHIPPING POLICY
Calculating shipping involves many factors in determining the actual
cost such as the size, weight and value of items purchased.
some areas and regions in the USA are deemed as extra surcharges and
fuel surcharges etc. by the shipping courier.
HOW MUCH IS SHIPPING AND HANDLING?
Dock to Dock or Curbside Shipping and handling charges are generally included
but does vary depending on the product you are ordering and your location.
The actual shipping charges may be charged for products but only if it is noted in the description of each product. For actual freight
quotes email or call for a quote, please include you zip code and let us know
if shipment is being received at a business or residence.
White Glove delivery rates vary depending on location and the quantity of the order,
Call or email for more information.
Some Freight charges are waived if you pick up from our Central California warehouse.
Call us for Details.
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SHIPPING INSURANCE IS REQUIRED.
ALL shipped products include a
declared value for shipping Insurance in case your package is
damaged during shipping. If your package arrives damaged, you would
contact us to inform us within 24 hours via email and/or phone. Once
we are informed we will immediately take action and contact the
shipping carrier to contact you with instructions for a review of
the shipped item and/or to pick up the damaged item for their
review. For this reason, we ask that you keep the shipping packaging
for their review. While, this is taking place with the carrier, we
will ship you a new product as soon as possible. The idea is that
this becomes our problem and our goal is to get you the furniture you
purchased, and we will deal with the carrier for the insurance etc.
*Some Exceptions apply. Shipping to areas that our courrier service does not
ship via ground may incur different costs which will be discussed
before you pay for your order. Over sized and/or over weight items may also
have an additional cost.
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WHEN ARE GOODS ORDERED AND PAID FOR SHIPPED?
We ship goods to customers within 48-72 hours after the order is verified and processed. We
only ship goods once they are paid in full.
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WE USE THE FOLLOWING SHIPPING CARRIERS:
HOW DO YOU SHIP?
We offer different shipping services:
- STANDARD GROUND: Small items are shipped via a ground parcel service, such as UPS, FedEx Ground or DHL Ground.
- STANDARD FREIGHT: Large heavy and bulky items must go by Freight Company (1-man driver).
Standard freight services require you and additional helpers to off-load the furniture from the back of the truck.
You are responsible for bringing items from the back of the truck at curbside to inside your home.
PLEASE NOTE THAT ALL STANDARD DELIVERIES ARE - CURB SIDE DROP OFF.
However, depending on the ease of access to your home or garage -
shippers may, at their own discretion, bring items inside for you.
Shippers generally deliver on week days during working hours - so iIt is your responsibility to arrange to meet
the shipper at the delivery address. Please be aware you will not receive a call from the shipper scheduling or
reminding you of the delivery time. It is your responsibility to track the shipment using the tracking numbers
that we provide. Many freight services have easy to use shipping locator/tracking systems on their OWN web sites.
Shipments are professionally packed in crates and/or reinforced boxes. These are likely to require simple tools to open.
PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR OPENING AND DISPOSING OF THE PACKING MATERIALS. THE SHIPPER WILL NOT OPEN THEM FOR YOU,
AND WILL NOT DISPOSE OF THE PACKING MATERIAL.
Some products may require assembly. Many tables ship with legs separate.
WHEN USING THE STANDARD SERVICE - YOU WILL BE RESPONSIBLE FOR ASSEMBLY.
SHIPPERS WILL NOT HELP WITH ASSEMBLY. IF YOU REQUIRE THIS SERVICE PLEASE CONSIDER OUR WHITE GLOVE SERVICE.
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PREMIUM WHITE GLOVE IS AVAILABLE AT EXTRA COST
A professional 2 person delivery team is available at additional cost to move your order all the way inside your home. Limited "no tools" set up and packaging removal may be included. This is a PREMIUM service. With White Glove delivery service, you will be contacted directly by the delivery service...to arrange for a suitable weekday delivery -usually within a four to five hour time frame, between office hours..8am to 5pm. Please note that white glove service costs more than standard freight services. Prices quoted for white glove services are based on easy access to the building, which requires no carry up or tools or machinery needed to bring your purchases into your home. No additional equipment, skills or manpower is included in the shipping service unless requested in advance. Generally, standard ground and freight service is fast. White Glove uses a national network of moving companies to make deliveries. This type of delivery generally takes longer to get to you.
We can not ship to Post office boxes and APO/FPO addresses.
FOR ALL SHIPPING SERVICES:
IMPORTANT NOTICE REGARDING UNDELIVERABLE PACKAGES:
In the event that you are unable to arrange for someone to meet the delivery agent or Freight Company, or fail to turn up accordingly...
UNDELIVERABLE PACKAGES WILL EITHER BE STORED LOCALLY AT THE EXPENSE OF THE PURCHASER, OR IF NO LOCAL STORAGE IS FOUND TO BE AVAILABLE -
THEY MAY BE SHIPPED BACK TO THE SUPPLIER - IN THIS EVENT ALL APPLICABLE RETURN SHIPPING, INSURANCE, AND RESTOCKING FEES WILL BE CHARGED TO THE PURCHASER -
AS WILL ANY ADDITIONAL RE-DELIVERY COSTS.
In the event that delivery is delayed or prevented for any reason Global Concepts is not responsible or liable in any way.
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WHAT HAPPENS IF I RECEIVE MERCHANDISE THAT IS DAMAGED FROM SHIPPING?
The customer is required to call Global Concepts within 48 hours of receiving a damaged shipment.
We make every effort to deliver product in perfect condition.
In the unlikely event that your product arrives damaged,
you should write down any and all "EXCEPTIONS" on the Delivery Receipt before the carrier leaves.
It is your responsibility to personally verify that the item(s) have been delivered in suitable condition.
Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly.
WE STRONGLY ADVISE THAT YOU INSPECT THE GOODS WHILE THE DELIVERY SERVICE REPRESENTATIVE IS STILL PRESENT If you are unable to inspect the goods while the representative is still present -please mark the freight bill as follows: “UNABLE TO INSPECT ON DELIVERY “ AND PLEASE KEEP ALL PACKAGING MATERIALS UNTIL YOU HAVE HAD TIME TO INSPECT THE GOODS.
NOTE HOWEVER THAT FAILURE TO EXAMINE THE GOODS WHILE THE REPRESNETATIVE IS STILL PRESENT IS LIKELY TO MAKE SUBSEQUENT
CLAIMS MORE COMPLEX AND POSSIBLY MORE DIFFICULT!
IT IS A GOOD IDEA TO DOCUMENT ANY PROBLEMS WITH A DIGITAL CAMERA IF POSSIBLE.
In the unlikely event you see visible damage to the cartons or the product, you can choose to
(1) Keep the product and file a claim (ask for a claim form from the driver), or
(2) Refuse the product and have it sent back. Do not sign the freight bill, instead mark it -
damaged goods - please return to sender.
ALL OF OUR SHIPMENTS ARE INSURED FOR THEIR FULL VALUE -
THE PURCHASER WILL INCUR NO CHARGE FOR RETURNING DAMAGED GOODS IN THIS MANNER.
EITHER WAY, CONTACT US IMMEDIATELY to inform us of the situation, so that we can arrange a resolution as soon as possible.
In the event that damage is not noticed while the shipping service representative is still present, the purchaser has
FIVE WORKING DAYS TO NOTIFY US OF A PROBLEM and inform us they want to return the item. Having notified us of this wish,
the purchaser now has THIRTY DAYS (including weekend days) FOR RETURN SHIPPING OF THE ITEM.
REMEMBER: RETURNS MUST BE IN THEIR ORIGINAL PACKAGING
NOTE: The goods must have been received by us within this 30 day period. We are unable to accept damaged returns which have not been shipped back within this period of grace.
After this 30 day period we are unable to accept damaged returns.
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