||30 DAY RETURN POLICY AND GUARANTEE
Web store prices, products and promotions may differ between our
retail store and web store. Our products, services and policies for
both locations are the same.
ORDERING & RECEIVING PRODUCTS
Customers can order at our web store and have the products shipped
to their door or they can pickup the product at our Store in
Global Concepts takes great pride in the quality of our Furniture.
If for any reason you are not happy with your purchase, you may return
the item(s) within 30 days of receiving your order for a full refund of
merchandise cost. All returns must be returned to us in its original packaging
on freight prepaid basis and insured. After 30 days, we will replace or repair
your purchase against manufacturer's defect only.
Exception: Special custom orders are non-refundable and non- returnable.
Returning Undamaged Goods Within 30 Days - FOR ALL INSTOCK ITEMS.
The factory/warehouse must receive the item within 30 days of your initial delivery.
PLEASE NOTE: Items received after these time periods will not be accepted for return.
If for any reason you choose not to keep the furniture - you may return it under the following conditions:
1. General Return Instructions
1.1 You must initiate the return of the item within 7 days of receipt
and obtain a RA# (Return
Authorization number). Any packages received at our place of
business will not be accepted without a proper RA# and will be
returned to sender at the cost of the sender. IMPORTANT!: When
you obtain a RA#, it must be written on the SHIPPING BOX and NOT
the original product box.
1.2 To qualify as a return, all items must be shipped back in original containers.
Returned products must be in the original condition, include
all original packaging without blemishes or writing of any kind,
and accessories with no signs of wear or damage and
be received back within 30 days of your initial delivery.
The item(s) must be returned in the condition in which they were received -
UNUSED AND COMPLETELY MERCHANTABLE. In the event that any defects are identified -
please advise us before returning the goods.
2. You are responsible for merchandise until it safely reaches our
3. Do not mail the package.
Make sure that you use a trackable shipping service.
package with the shipper and save the tracking number. We will not
be responsible for products shipped that are lost during transit.
4. When the factory receives your item, and after passing an appropriate inspection.
We will refund your account LESS SHIPPING, HANDLING AND RESTOCKING FEES
(where applicable as per the particular manufacturers own terms and conditions),
and any INSURANCE, AND CUSTOMS FEES WHERE APPLICABLE.
PLEASE NOTE: Shipping and handling, insurance and customs fees are not refundable.
5. Upon arrival of returned goods at the warehouses - items will be examined for
In the event that goods are deemed to have been damaged by the customer,
the customer may be charged up to the full price of the item(s).
6. Some products are Non-Returnable such as, but not limited to, the
Special and custom orders are non-refundable and non- returnable.
7. Defective Products, may be returned within 30 days for
replacement or refund.
Please follow the same proceedure as general returns listed above.
8. To avoid restocking fees, please follow all instructions listed
Please be advised that restocking fees may apply if the defect is
not a result of original manufacturing process. The restocking fee
is determined by the extent of the damage and is at the sole
discretion of Global Concepts
9. Damaged products from transit;
We make every effort to deliver product in perfect condition.
In the unlikely event that your product arrives damaged,
you should write down any and all "EXCEPTIONS" on the Delivery Receipt before the carrier leaves.
It is your responsibility to personally verify that the item(s) have been delivered in suitable condition.
Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly.
WE STRONGLY ADVISE THAT YOU INSPECT THE GOODS WHILE THE DELIVERY SERVICE REPRESENTATIVE IS STILL PRESENT
If you are unable to inspect the goods while the representative is still present -please mark the freight bill as follows: “UNABLE TO INSPECT ON DELIVERY “ AND PLEASE KEEP ALL PACKAGING MATERIALS UNTIL YOU HAVE HAD TIME TO INSPECT THE GOODS.
NOTE HOWEVER THAT FAILURE TO EXAMINE THE GOODS WHILE THE REPRESNETATIVE IS STILL PRESENT IS LIKELY TO MAKE SUBSEQUENT
CLAIMS MORE COMPLEX AND POSSIBLY MORE DIFFICULT!
IT IS A GOOD IDEA TO DOCUMENT ANY PROBLEMS WITH A DIGITAL CAMERA IF POSSIBLE.
In the unlikely event you see visible damage to the cartons or the product, you can choose to:
(1) Keep the product and file a claim (ask for a claim form from the driver), or
(2) Refuse the product and have it sent back. Do not sign the freight bill, instead mark it -
damaged goods - please return to sender. ALL OF OUR SHIPMENTS ARE INSURED FOR THEIR FULL VALUE -
THE PURCHASER WILL INCUR NO CHARGE FOR RETURNING DAMAGED GOODS IN THIS MANNER.
EITHER WAY, CONTACT US IMMEDIATELY to inform us of the situation, so that we can arrange a resolution as soon as possible.
In the event that damage is not noticed while the shipping service representative is still present, the purchaser has
FIVE WORKING DAYS TO NOTIFY US OF A PROBLEM and inform us they want to return the item. Having notified us of this wish,
the purchaser now has THIRTY DAYS (including weekend days) FOR RETURN SHIPPING OF THE ITEM.
REMEMBER: RETURNS MUST BE IN THEIR ORIGINAL PACKAGING
The goods must have been received by us within this 30 day period.
We are unable to accept damaged returns which have not been shipped back within this period of grace.
After this 30 day period we are unable to accept damaged returns.
While we strive for accuracy,
Globall Concepts reserves the right to make changes at any
time, without notice, to prices, descriptions, images and
policies. Web store prices, products and promotions may differ
from our retail store. Click here for full terms and
conditions which you agree to by shopping at our web store.