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(831)768-9000

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ORDER BY PHONE:
(831)768-9000
(831)595-7233


 

 Did you know we also sell...

  • Desks
  • Chairs
  • Used office furniture
  • Pre-owned Cubicles
  • New Cubicles
  • Tayco
  • Evolve
  • OTG
  • Offices to Go
  • Global Total Office
  • and much more..

 

   Home » Help» Ordering Help
 

 

HELP WITH OFFICE FURNITURE ORDERING

ORDERING FAQ

How do I place an order?
Is online ordering secure?
How can I change my order request before I make payment?
How do I cancel an order?
Where can I read your 30 Day Satisfaction Guarantee


How do I place an order?

Ordering with Global Concepts is not much different then being at our furniture store personally! The exceptional service you will receive from .. is designed to help you get the finest affordable furniture for your needs.

There are two things that make our e-commerce website different then many e-commerce shopping cart websites:

1. Some of our products (especially cubicles and Pre-Owned Furniture) vary greatly in price depending on configuration, layout, quantity etc. Because of this the price will show as $0.00 and the price will be emailed or phoned to you once we have determined more specifics of what you want and need. The order process from there will be manual via email and phone.

2. Some items have mulitple products per page. Because of this the price will show as $0.00 and a price will be emailed or phoned to you once we have determined the items, quantities and options of what you want to order. The order process from there will be manual via email and phone.

At Global Concepts we believe personal service is important!

For such $0.00 products you will be directed to contact us by phone or email to discuss the details of your needs. We respond to quote forms usually within a day and we can provide you with the full price including shipping and taxes as well as be able to answer any questions that you may have. To obtain a quote faster, you can also call (831)768-9000
(831)595-7233 Ext.104 Mon-Fri.8:30AM-4:30PM PST.

For most products we sell the shopping cart system will work. To place an order browse our website and click the "add to cart" button. This will add the product to your virtual shopping cart. You can view your shopping cart at anytime by clicking the "VIEW CART" link at the top right of the site. From there you can view/change/remove products from your shopping cart. When you have everything you need in your shopping cart, click the "SECURE CHECKOUT" button located on the View Cart page and follow the instructions. When we receive an order request we will check the availability, and email you the details. For all orders received, we will contact you by email/phone to discuss the approximate date of arrival.

The whole process is designed to maintain the one-to-one personal service that each of our customers have come to rely on when they visit our retail store!


Worry and risk free ordering with ..!

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Is online ordering secure?

Yes, online ordering is secure. Easy. Safe. Secure!

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How can I change my order?

You have 3 days to cancel or change your order before production begins. There is a 20% non-refundable charge if you cancel after 3 days. Orders for in stock items are also cancelable - up to, but not including the day that they are due to ship out from the warehouse. Cancellations of orders for in stock items will incur a CANCELATION FEE of 10% PLUS credit card charges - where applicable, (usually 3 - 4%).

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How do I cancel an order?

You have 3 days to cancel or change your order before production begins. There is a 20% non-refundable charge if you cancel after 3 days. Orders for in stock items are also cancelable - up to, but not including the day that they are due to ship out from the warehouse. Cancellations of orders for in stock items will incur a CANCELATION FEE of 10% PLUS credit card charges - where applicable, (usually 3 - 4%).

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IMPORTANT NOTICE: While we strive for accuracy, Global Concepts reserves the right to make changes at any time, without notice, to prices, descriptions, images and policies. Every effort has been made to accurately display the color of the fabrics and finishes you are viewing. Differences in computer monitors, internet connections, and the processor in your computer could cause colors to appear in shades or tones that are not accurate. Therefore, the actual colors of our products may appear different than the pictures on your computer monitor.
 

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