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HELP WITH FURNITURE ORDERING |
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ORDERING FAQ
How do I place an order?
Is online ordering secure?
How can I change my order request before I make payment?
How do I cancel an order?
Where can I read your 30 Day Satisfaction Guarantee
How do I place an order?
Ordering with Global Concepts is not much different then being at our
furniture store personally! The exceptional service you will receive from
Globalc.com is designed to help you get the finest affordable furniture
for your needs.
There are two things that make our e-commerce website different then
many e-commerce shopping cart websites:
1. Some of our products (especially cubicles and Pre-Owned Furniture) vary
greatly in price depending on configuration, layout, quantity etc. Because of this
the price will show as $0.00 and the price will be
emailed or phoned to you once we have determined more specifics of what you want and need.
The order process from there will be manual via email and phone.
2. Some items have mulitple products per page. Because of this
the price will show as $0.00 and a price will be
emailed or phoned to you once we have determined the items, quantities and options of what
you want to order. The order process from there will be manual via email and phone.
At Global Concepts we believe personal service is
important!
For such $0.00 products you will be directed to contact us by phone or email to discuss the details of your needs.
We respond to quote forms usually within a day and we can provide
you with the full price including shipping and taxes as well as be
able to answer any questions that you may have. To obtain a quote
faster, you can also call 831.768.9000 Ext.104
Mon-Fri.8:30AM-4:30PM PST.
For most products we sell the shopping cart system will work. To place an order
browse our website and click the "add to cart" button. This will add
the product to your virtual shopping cart. You can view your
shopping cart at anytime by clicking the "VIEW CART" link at the top
right of the site. From there you can view/change/remove products
from your shopping cart. When you have everything you need in your
shopping cart, click the "SECURE CHECKOUT" button located on the
View Cart page and follow the instructions. When we receive an order
request we will check the availability, and email you the details.
For all orders received, we will contact you by
email/phone to discuss the approximate date of arrival.
The whole process is designed to maintain the one-to-one personal
service that each of our customers have come to rely on when they visit our
retail store!
Worry and risk free ordering with globalc.com!
Is online ordering secure?
Yes, online ordering is secure. Easy. Safe. Secure!
How can I change my order?
You have 3 days to cancel or change your order before production begins.
There is a 20% non-refundable charge if you cancel after 3 days.
Orders for in stock items are also cancelable - up to, but not including
the day that they are due to ship out from the warehouse. Cancellations of
orders for in stock items will incur a CANCELATION FEE of 10% PLUS credit card charges -
where applicable, (usually 3 - 4%).
How do I cancel an order?
You have 3 days to cancel or change your order before production begins.
There is a 20% non-refundable charge if you cancel after 3 days.
Orders for in stock items are also cancelable - up to, but not including
the day that they are due to ship out from the warehouse. Cancellations of
orders for in stock items will incur a CANCELATION FEE of 10% PLUS credit card charges -
where applicable, (usually 3 - 4%).
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